We believe legal documents should be readable. Here's exactly how StayBill works, what we collect, and your rights as a user.
StayBill ("we," "us," or "our") is operated by Cybernetix Technologies, a company incorporated in India. We provide a mobile application that helps short-term rental hosts create, send, and track payment charges to guests.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mobile application, available on Google Play and the Apple App Store.
The short version: We collect only what we need to run the app. We never sell your data. You can delete your account and all data at any time.
Information you provide directly:
Information collected automatically:
We do not collect: Social security numbers, government IDs, precise real-time location, contacts, or any data from other apps on your device.
We use the information we collect to:
We process your data based on: (1) performance of our contract with you, (2) your consent, and (3) our legitimate business interests.
We do not sell, rent, or trade your personal information. We share data only with trusted service providers necessary to operate StayBill:
| Provider | Purpose | Data Shared | Privacy Policy |
|---|---|---|---|
| Supabase | Database & authentication | Account data, charges | supabase.com/privacy |
| Stripe, Inc. | Payment processing | Payment amounts, email | stripe.com/privacy |
| Resend | Transactional email | Email address, name | resend.com/privacy |
We may also disclose your information if required by law, court order, or to protect the rights and safety of our users.
Your data is stored on Supabase servers located in the United States. We implement the following security measures:
Data Retention: We retain your data for as long as your account is active. When you delete your account, all personal data is permanently deleted within 30 days.
If you are a California resident, under the California Consumer Privacy Act (CCPA) you have the right to:
To exercise these rights, email us at privacy@staybill.app or use the "Delete Account" option in the app Settings screen.
For all users (Global): You may also request a copy of your data, request correction of inaccurate data, or request data portability at any time by contacting us.
StayBill is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete such information immediately.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@staybill.app.
StayBill is a mobile application and does not use browser cookies. We use the following local storage technologies:
You can clear this data at any time by logging out or uninstalling the app.
We may update this Privacy Policy from time to time. We will notify you of any significant changes by sending an email to the address associated with your account and by posting a notice in the app. Your continued use of StayBill after changes take effect constitutes your acceptance of the revised policy.
Contact our privacy team. We respond to all inquiries within 48 hours.
privacy@staybill.app
Cybernetix Technologies · India
For US users: We comply with CCPA and applicable US state privacy laws
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Host," or "you") and Cybernetix Technologies ("StayBill," "we," "us," or "our"), governing your access to and use of the StayBill mobile application and related services.
By downloading, installing, or using StayBill, you confirm that you are at least 18 years of age, have read and understood these Terms, and agree to be bound by them.
If you do not agree to these Terms, do not use StayBill. You may delete the app at any time.
StayBill is a mobile application designed to help short-term rental hosts create, send, and track payment charges to guests for additional fees including but not limited to: damage fees, late checkout charges, extra guest fees, pet fees, and cleaning charges.
StayBill provides tools including:
Important: StayBill is a tool to facilitate communication and payment requests between hosts and guests. We are not a party to any transaction between hosts and guests and are not responsible for disputes, unpaid charges, or the outcome of Airbnb Resolution Centre claims.
To use StayBill, you must create an account by providing accurate and complete information including your full name and email address. You are responsible for:
You may not create accounts for others without their explicit permission. One person may not maintain multiple accounts.
| Plan | Price | Features |
|---|---|---|
| Free | $0/month | 3 charges/month, basic features |
| Pro | $9/month | Unlimited charges, auto-reminders, PDF invoices, AirCover packages |
Billing: Pro subscriptions are billed monthly on the date you subscribe. Payments are processed securely by Stripe, Inc.
Cancellation: You may cancel your Pro subscription at any time from the Settings screen. Your Pro features remain active until the end of your current billing period. No partial refunds are provided for unused time.
Refunds: We offer a full refund within 7 days of your first Pro subscription payment if you are not satisfied. Contact support@staybill.app to request a refund.
Price changes: We will provide 30 days notice before any price increases. You may cancel before the new price takes effect.
You agree to use StayBill only for lawful purposes. You must not use StayBill to:
Violation of these terms may result in immediate account termination without refund.
StayBill integrates with Stripe, Inc. to process guest payments. By using the payment features you also agree to Stripe's Terms of Service available at stripe.com/terms.
StayBill charges no commission on guest payments. Stripe charges a processing fee of approximately 2.9% + $0.30 per transaction, which may be passed on to guests.
We are not responsible for failed payments, chargebacks, payment disputes, or any issues arising from Stripe's payment processing services.
StayBill is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that:
Your use of StayBill is at your own risk. We are a tool to facilitate communication — not a guarantee of payment collection.
To the maximum extent permitted by applicable law, StayBill and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages including but not limited to:
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
These Terms are governed by the laws of India. However, for users located in the United States, any disputes arising from these Terms or your use of StayBill shall first be attempted to be resolved through informal negotiation by contacting support@staybill.app.
If informal resolution fails, disputes shall be resolved through binding arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996, except that either party may seek injunctive relief in any court of competent jurisdiction.
Class action waiver: You agree to resolve disputes individually and waive your right to participate in class action lawsuits against StayBill.
We may terminate or suspend your account at any time for violation of these Terms, with or without notice. You may terminate your account at any time from Settings → Delete Account.
Upon termination: your right to use StayBill ceases immediately, your data will be deleted within 30 days, and any outstanding Pro subscription will not be refunded unless within the 7-day refund window.
We're happy to clarify anything. Reach out to our team directly.
support@staybill.app
Cybernetix Technologies · India
Response time: within 48 hours
We're a small team building StayBill from India for hosts worldwide. We personally respond to every support request.
For account issues, billing, and technical problems
support@staybill.appResponse within 48 hours
Data deletion, export, or privacy questions
privacy@staybill.appResponse within 48 hours
Go to Settings → scroll to bottom → tap "Delete Account". All your data will be permanently deleted within 30 days.
Use the "Generate AirCover Claim Package" feature on the charge detail screen. StayBill creates a complete documentation package you can submit to Airbnb's Resolution Centre.
Go to Settings → Current Plan → Cancel Subscription. Your Pro features remain active until end of the current billing period.
Yes. All data is encrypted in transit and at rest. Row Level Security ensures only you can see your charges. We never share your data with third parties except the services listed in our Privacy Policy.
Yes — within 7 days of your first Pro payment. Email support@staybill.app with your account email and reason.
We read and personally respond to every email. Don't hesitate to reach out.
Send us a message